The culture, social norms, biases, and past and current experiences of both tax agency employees and taxpayers are key factors in achieving voluntary compliance. This panel explored several aspects of tax agency and taxpayer culture from the agency perspective. Prof. Attiya Waris’s presentation which focuses on Building Fiscal Legitimacy in Africa starts at 30.07 – 47.38
https://www.youtube.com/watch?v=PVYbYcbhxgU